Effective Date: 04/10/2023

At The Isle of Mull Chocolate Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, place orders, or interact with our services. Please read this policy carefully to understand how we handle your information.

1. Information We Collect

Personal Information: When you use our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment information. This information is necessary to process your orders and provide you with a seamless shopping experience.

Cookies: We use cookies and similar tracking technologies to collect information about your browsing behavior, preferences, and device information. Cookies help us enhance your user experience and provide personalized content and recommendations.

2. How We Use Your Information

Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipping, and customer support.

Communication: We may use your contact information to send you order updates, promotional offers, newsletters, and marketing materials. You can opt out of these communications at any time by following the unsubscribe instructions in the email or contacting us directly.

Cookies: We use cookies to improve our website’s functionality, analyze website traffic, and understand how users interact with our site. This information helps us enhance our services and tailor your online experience.

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology to safeguard sensitive data during transmission.

4. Third-Party Services

We may use third-party services, such as payment processors and analytics tools, to assist us in providing our services. These third parties may collect and process your information, but they are also bound by their own privacy policies.

5. Your Rights

You have the right to access, correct, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any concerns about your data, please contact us using the information provided below.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or store personal information from children without parental consent.

7. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your data, please contact us at:
Isle of Mull Chocolate Company
Craignure
PA65 6AY
01631 000 000
sales@isleofmullchocolates.co.uk

We value your trust and are committed to protecting your privacy. Thank you for choosing The Isle of Mull Chocolate Company for your chocolate needs.

Effective Date: 04/10/2023

Welcome to Isle of Mull Chocolate Company! We’re delighted to have you as our valued customer. Please read these Terms and Conditions carefully before using our services or purchasing our products. By accessing or using our website, visiting our shop, or placing an order, you agree to abide by these terms and conditions.

1. General Information

Isle of Mull Chocolate Company is located i Craignure on the Isle of Mull. We specialize in crafting and selling high-quality chocolates and related products.

2. Product Information

Our chocolates may contain or come into contact with nuts, nut oils, dairy, soy, and other allergens. While we take extensive precautions to prevent cross-contamination, we cannot guarantee that our products are entirely allergen-free.

3. Orders and Payment

By placing an order with Isle of Mull Chocolate Company, you agree to provide accurate and complete information, including your contact details and payment information.

All orders are subject to availability. We reserve the right to cancel any order if the requested products are out of stock or if we suspect any fraudulent activity.

Payment is due at the time of order placement. We accept major credit and debit cards, as well as other specified payment methods via PayPal.

4. Shipping and Delivery

Shipping fees, delivery times, and methods will be provided at the time of checkout. We strive to deliver your order in a timely and secure manner. However, we are not responsible for any delays or issues caused by third-party shipping carriers.

5. Returns and Refunds

If you receive a damaged or incorrect product, please contact us within 14 days of receiving your order. We will provide instructions for returns or exchanges. Refunds or replacements will be issued at our discretion.

6. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Intellectual Property

All content on our website, including images, text, logos, and trademarks, is the intellectual property of the Isle of Mull Chocolate Company and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without our explicit consent.

8. Limitation of Liability

To the extent permitted by law, Isle of Mull Chocolate Company is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services.

9. Governing Law

These terms and conditions are governed by the laws of The United Kingdom. Any disputes shall be resolved through arbitration or in the courts of the United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:
Isle of Mull Chocolate Company
Craignure
PA65 6AY
01631 000 000
sales@isleofmullchocolates.co.uk

Thank you for choosing The Isle of Mull Chocolate Company. We hope you enjoy our delicious chocolates and have a wonderful experience with us on the Isle of Mull!